Data Protection Complaints Policy

Data Protection Complaints

If you are not satisfied with how we have handled your personal information, you can make a data protection complaint to us.

We take data protection concerns very seriously and will look into your complaint fairly and as quickly as possible. We will acknowledge your complaint within 30 days of receiving it, investigate the issue, and let you know the outcome. If our investigation takes longer, we will keep you updated. 

How to raise a complaint

Please email us at enquiries@windsorleadership.org.uk with:

• your name and contact details;
• a description of your concern;
• any relevant dates; and
• any supporting information that may help us investigate.

The more information you can provide, the easier it will be for us to look into the matter. If a complaint is received through social media, we may ask you to transfer your complaint to a more secure contact method, so that personal information is not shared publicly. 

What happens next

When we receive your complaint, we will:

1. acknowledge that we have received it;
2. review the information provided and make any appropriate enquiries;
3. keep you informed if we need more time or information; and
4. write to you with the outcome of our investigation. 

If you are still dissatisfied

We hope to resolve your concerns directly. However, if you remain dissatisfied after we have responded, you can raise the matter with the Information Commissioner’s Office (ICO).